Private. Tracked. Clear.
Delivery designed around confidence.
Last updated August 7, 2026.
Order processing
Orders are reviewed, prepared and released for fulfillment as quickly as reasonably possible. Processing time is separate from carrier transit time. Orders placed during weekends, holidays, high-volume periods or supplier disruptions may require additional time.
Shipping options and cost
Free tracked standard shipping is included on every U.S. order with no minimum purchase. Available services, estimated delivery windows and any destination-specific restrictions are shown at checkout before payment.
Private packaging
Orders are shipped in plain outer packaging without product descriptions on the exterior. Carrier labels may include the fulfillment sender information required for delivery and returns.
Tracking
When tracking becomes available, it is sent to the email address used at checkout and may also appear in your account. Carrier scans can take time to update after a label is created.
Delivery estimates and delays
Delivery dates are estimates unless expressly stated otherwise. If we cannot ship within the promised time, we will contact you about the delay and the available options, which may include consenting to a revised date or receiving a refund for unshipped merchandise.
Address accuracy
Please check the complete shipping address before submitting your order. Contact us immediately if a correction is required. Once an order enters fulfillment or a carrier network, changes may no longer be possible.
Missing, damaged or incorrect deliveries
Contact us promptly with your order number and clear photographs where relevant. We will review the carrier record and fulfillment evidence before arranging the appropriate replacement, claim or refund. Refunds are approved and processed manually.