Straightforward support
A clear returns process for intimate products.
Last updated August 6, 2026.
Change-of-mind returns
Unopened, unused products with all hygiene seals, protective films, packaging, accessories and labels intact may be eligible for return when you contact us within 30 days of delivery. Approval is required before anything is sent back.
Hygiene and final-sale exclusions
For health and hygiene reasons, intimate products, lingerie, hosiery, personal-care products and other sealed goods cannot be returned after their seal or packaging has been opened, unless the item is defective, damaged, incorrect or applicable law requires otherwise. Gift cards and clearly marked final-sale items are not returnable except where required by law.
Damaged, defective or incorrect products
Contact us within 7 days of delivery with your order number, a description of the issue and photographs or video where appropriate. Do not dispose of the item or packaging until the review is complete. Manufacturer troubleshooting may be required for powered products.
How to request a return
- Contact customer care before sending anything.
- Provide the order number and reason for the request.
- Wait for return instructions and, where applicable, a return authorization.
- Package the approved item securely and retain proof of postage.
Unauthorized returns may be refused or delayed.
Refunds
All refunds are reviewed and issued manually. Once an approved return is received and inspected, the refund is sent to the original payment method. Bank or card processing times vary and are outside our control. Original shipping charges and return postage are not refundable unless the return results from our error, a defective item or applicable law.
Order cancellation
Contact us immediately. Cancellation is not guaranteed after fulfillment begins. If shipment can no longer be stopped, the applicable returns process will apply.