Privacy Policy

1. Scope

This policy explains how lovejamusa.com collects, uses, discloses and protects personal information when you visit the website, create an account, place an order, contact us, subscribe to marketing or otherwise interact with us.

2. Information we collect

Depending on how you use the site, we may collect identifiers and contact details; account credentials; billing, shipping and order information; customer-service communications; device, browser, cookie and usage data; marketing preferences; fraud-prevention signals; and limited payment information supplied by payment processors. We do not require you to disclose intimate preferences beyond information voluntarily provided through purchases, searches or communications.

3. How information is collected

Information comes directly from you, automatically from your device and cookies, from payment and delivery providers, from fraud-prevention services, and from service providers that support the store.

4. How we use information

• Process, fulfill, deliver and support orders.
• Operate accounts, carts, checkout and customer service.
• Prevent fraud, abuse, security incidents and unlawful activity.
• Maintain records, comply with legal obligations and enforce our terms.
• Improve the website, catalogue, search and customer experience.
• Send marketing where permitted and honor opt-out choices.

5. How information is disclosed

We may disclose information to suppliers and fulfillment partners, carriers, payment processors, hosting and technology providers, analytics and marketing providers, professional advisers, authorities where legally required, and parties involved in a business transaction. These parties receive only the information reasonably needed for their role.

6. Sale, sharing and targeted advertising

We do not sell personal information for money. Some analytics or advertising activities may be treated as “sale,” “sharing” or targeted advertising under certain state privacy laws. Where those laws apply, you may request an opt-out using the Contact Us page and selecting Privacy request. We will also honor legally recognized browser-based opt-out signals where required.

7. Cookies

We use essential cookies for security, carts, accounts and checkout. We may also use preference, analytics and marketing technologies. See the Cookie Policy for more information.

8. Retention

Information is retained for as long as reasonably necessary for the purpose collected, including order fulfillment, customer support, fraud prevention, tax, accounting, legal and dispute-resolution obligations. Retention periods vary by data type and legal requirement.

9. Security

We use administrative, technical and organizational safeguards intended to protect personal information. No system can guarantee absolute security, so customers should use unique passwords and protect access to their email and devices.

10. Your privacy rights

Depending on your state and whether the relevant law applies to us, you may have rights to know or access personal information, correct inaccuracies, request deletion, receive a portable copy, opt out of certain sales, sharing, targeted advertising or profiling, limit certain uses of sensitive information, and appeal a decision. We will not unlawfully discriminate against you for exercising a privacy right. Identity verification and legally permitted exceptions may apply.

11. Marketing choices

You can unsubscribe from promotional email using the link in the message or by contacting us. Transactional messages about orders, security and accounts may still be sent.

12. Adults only

The website is intended for adults aged 18 and over and is not directed to children. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

13. Changes

We may update this policy to reflect operational, legal or technology changes. The updated date will appear at the top of the page.

14. Contact

Send privacy questions or requests through the Contact Us page or email order@lovevibzusa.com. Select “Privacy request” and describe the right you wish to exercise.