Your information
Privacy handled with care.
Effective and last updated August 7, 2026.
1. Scope
This policy explains how lovejamusa.com collects, uses, discloses and protects personal information when you visit the website, create an account, place an order, contact us, subscribe to marketing or otherwise interact with us.
2. Information we collect
Depending on how you use the site, we may collect identifiers and contact details; account credentials; billing, shipping and order information; customer-service communications; device, browser, cookie and usage data; marketing preferences; fraud-prevention signals; and limited payment information supplied by payment processors. We do not require you to disclose intimate preferences beyond information voluntarily provided through purchases, searches or communications.
3. How information is collected
Information comes directly from you, automatically from your device and cookies, from payment and delivery providers, from fraud-prevention services, and from service providers that support the store.
4. How we use information
- Process, fulfill, deliver and support orders.
- Operate accounts, carts, checkout and customer service.
- Prevent fraud, abuse, security incidents and unlawful activity.
- Maintain records, comply with legal obligations and enforce our terms.
- Improve the website, catalogue, search and customer experience.
- Send marketing where permitted and honor opt-out choices.
5. How information is disclosed
We may disclose information to suppliers and fulfillment partners, carriers, payment processors, hosting and technology providers, analytics and marketing providers, professional advisers, authorities where legally required, and parties involved in a business transaction. These parties receive only the information reasonably needed for their role.
6. Sale, sharing and targeted advertising
We do not sell personal information for money. Some analytics or advertising activities may be treated as “sale,” “sharing” or targeted advertising under certain state privacy laws. Where those laws apply, you may request an opt-out using the Contact Us page and selecting Privacy request. We will also honor legally recognized browser-based opt-out signals where required.
7. Cookies
We use essential cookies for security, carts, accounts and checkout. We may also use preference, analytics and marketing technologies. See the Cookie Policy for more information.
8. Retention
Information is retained for as long as reasonably necessary for the purpose collected, including order fulfillment, customer support, fraud prevention, tax, accounting, legal and dispute-resolution obligations. Retention periods vary by data type and legal requirement.
9. Security
We use administrative, technical and organizational safeguards intended to protect personal information. No system can guarantee absolute security, so customers should use unique passwords and protect access to their email and devices.
10. Your privacy rights
Depending on your state and whether the relevant law applies to us, you may have rights to know or access personal information, correct inaccuracies, request deletion, receive a portable copy, opt out of certain sales, sharing, targeted advertising or profiling, limit certain uses of sensitive information, and appeal a decision. We will not unlawfully discriminate against you for exercising a privacy right. Identity verification and legally permitted exceptions may apply.
11. Marketing choices
You can unsubscribe from promotional email using the link in the message or by contacting us. Transactional messages about orders, security and accounts may still be sent.
12. Adults only
The website is intended for adults aged 18 and over and is not directed to children. We do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.
13. Changes
We may update this policy to reflect operational, legal or technology changes. The updated date will appear at the top of the page.
14. Contact
Send privacy questions or requests through the Contact Us page or email orders@lovevibzusa.com. Select “Privacy request” and describe the right you wish to exercise.
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Incomplete checkout and payment recovery
If you begin checkout, attempt payment, or leave items in your basket without completing a purchase, we may process information you have already provided together with basket or order details, value and currency, checkout or payment status, and limited session or technical information. We use this information to keep checkout working, diagnose payment problems, prevent duplicate or invalid recovery and, where appropriate, help you resume checkout or retry payment.
Where a recovery or abandonment reminder is a commercial email, we apply applicable email-marketing rules, including accurate sender information and required unsubscribe or opt-out mechanisms. Service communications used only to administer an existing transaction are kept distinct from promotional content.
We stop or suppress recovery when we receive confirmation that the order completed, when the basket is deliberately cleared in a way that indicates recovery should not continue, when you exercise an applicable opt-out, or when our systems determine that contact is no longer appropriate. Payment-failure recovery is service-led and does not offer a discount solely because a payment failed.
For adult-product stores, recovery communications are designed to be discreet and may omit sensitive product detail. Full payment-card data is not included in recovery emails.
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